Every Prismette order ships free with tracking to the United States, United Kingdom, Canada and Australia, and usually arrives within 9–17 days of ordering.
Where we ship
We currently ship to the United States, the United Kingdom, Canada and Australia. Orders to other countries cannot be placed at this time.
Shipping cost
Standard tracked shipping is free on every order.
Processing and delivery times
| Step | Time |
|---|---|
| Order processing | 2–4 business days |
| Total time from order to delivery | 9–17 days |
The estimated delivery dates shown on the product page and at checkout are calculated from the day you order. They are estimates, not guarantees, and may be longer during holidays, peak seasons or carrier delays.
Tracking
Once your order ships, you will receive an email with your tracking number and a link to follow your parcel.
Customs, duties and taxes
Orders to the UK, Canada and Australia may be subject to import duties or taxes charged by your country’s customs authority. Where these are not collected at checkout, they are the customer’s responsibility. We are not able to control or predict these charges.
Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, contact us at contact@prismette.com within 12 hours of ordering and we will try to correct it before the order ships. We cannot be responsible for orders shipped to an incorrect address provided by the customer.
Delayed or lost parcels
If your tracking has not updated for 10 days, or your order has not arrived within 30 days of ordering, contact us at contact@prismette.com. We will investigate with the carrier and, if the parcel is confirmed lost, we will send a replacement or issue a full refund.
Optional shipping protection
At checkout you can add optional shipping protection for $2.99. It is never pre-selected. It covers parcels that are damaged in transit or lost or stolen after being marked as delivered. To make a claim, contact us at contact@prismette.com within 14 days of the delivery date shown in your tracking.